Frequently Asked Questions
Everything you need to know about your Onia experience.
What is your standard shipping policy?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label and start your refund or exchange process.
How do I find my perfect fit?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for our tailored pieces or reaching out to our style consultants for personalized advice.
What payment methods do you accept?
Onia accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Shop Pay Installments for flexible financing.
Are your materials sustainably sourced?
Sustainability is core to our design process. We utilize high-quality, durable fabrics such as recycled nylon, organic cotton, and linen to ensure your garments last for seasons to come while minimizing environmental impact.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country and the weight of your order.